Answers to common questions from patients whose clinic uses DermVault. For anything about your own care or treatment, contact your clinic directly — they are your point of contact, not us.
DermVault is a clinical intelligence software platform that your clinic uses to help generate personalized skincare and treatment recommendations, based on clinical information gathered during your visits.
Your clinic may submit clinical information you provide — such as skin type, treatment history, or product preferences. DermVault de-identifies this information before using it to generate recommendations or improve its systems.
No. DermVault does not have a direct relationship with patients and will not contact you. All communication about your care and any recommendations comes from your clinic.
Yes. You may decline to have your information shared with DermVault, or withdraw consent at any time, by notifying the staff at your clinic.
No. DermVault does not sell customer or patient personal information. Our Privacy Policy describes how information is handled in more detail.
Contact your clinic directly. DermVault provides recommendation support only — all treatment decisions and patient care are handled by your clinic and your treating practitioner, not by DermVault.
Ask your provider at your clinic, or review our Privacy Policy.
Patients: please contact your clinic first — they hold your records and manage your care.
For questions about the DermVault platform itself, email support@dermvault.io. Clinics interested in licensing DermVault can get in touch here.